Ordering
Ruthie's Run takes great pride in providing excellent customer service. We handle each email and phone call personally. To place your order, please call us at 518-523-3271 or email us and let our friendly, knowledgeable staff assist you. Our staff can guide you with choosing the right size, color, and fit. We strive to make your shopping experience a pleasant one by offering such services as expedited shipping and free gift wrapping.
We do Gift Certificates!
Let your recipient pick out the style, color, and size of their gift. Give us a call. We can send a gift certificate to you or to them via mail or email. We keep record of all gift certificates here in the store so the physical certificate is not required. They never expire.
We currently accept the following credit cards: Visa, Master Card, American Express, and Discover
Need to return something?
Please enclose the return form along with your package.
Shipping
We ship Monday - Friday using UPS. Pick up is normally by noon. Orders should be placed by 11AM to ensure same day shipping.
We also ship via USPS upon request.
We ship internationally via the US Postal Service priority mail. Rates and time of delivery depend upon the weight of the package and its destination. We are not responsible for any additional taxes or duty on ttems shipped outside the US.
Return Policy
We try hard to "get it right the first time"! We prefer to talk with you to make your purchase a successful experience for you and/or your gift recepient. We can accommodate individual circumstances as long as we discuss them explicitly.
Merchandise must be returned within 3 weeks of purchase.
No returns on sale items.
Gift items may be exchanged or returned for store credit. Refunds on gift items will only be given to the original purchaser.
Return credit is for merchandise only. Shipping will not be refunded.
Shipping charges and insurance for returned merchandise are the shipper's responsibility. We are not responsible for lost, damaged, or stolen merchandise.
If you refuse the package being delivered, you are still responsible for the shipping charges and return fees.
Any returned special order item will be subject to a 20% restock fee.
If we wrongly ship an item to you, we will reimburse you for the shipping of the returned merchandise and the replacement item will be shipped at our expense.