CUSTOMER CARE

Here at Ruthie's Run we pledge to serve your fashion and function needs.  Please feel free to come in, give a call, or email us!

Summer Hours:

Monday & Tuesday 10-5

Wednesday - Sunday 10-6

Have any questions or concerns? 

We’re always ready to help!

Call us at

518-523-3271

or send us an email to:

info@RuthiesRun.com

Thanks for submitting!

RETURNS
  • ❏  To be eligible for a refund or exchange for the full value of the purchase, products must be returned in a new, store-bought condition within 30 days from the original purchase date.

  • ❏  Products returned in used or worn condition within 30 days may be replaced or exchanged for store credit for the amount of the purchase.

  • ❏  Products beyond 30 days from the original purchase date are ineligible for return

  • ❏  Shipping charges are non-refundable.

  • ❏  Customers are expected to pay the return shipping.

  • ❏  Products should be shipped in the original packing within an appropriate mailing box or bag.

  • ❏  Write your name, order number, and reasoning for return and place it with the returned item.

  • ❏  Returned products should be sent to:

     

  • Ruthie's Run

    2415 Main Street

    Lake Placid, NY 12946

FAQ

Do you provide International delivery?

 

We do, though due to high shipping charges and custom fees, shipping is higher than within the United States.

How do I return an item?

Please review above for return policy and procedures.

How do I track my order?

 

After your order is fulfilled,  you will automatically receive an email containing your tracking information.